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1 · The only real TERVELIO store
| Channel | The real one |
|---|---|
| Store | https://tervelio.com — no country variants, outlet domains or sale mirror sites. |
| Messages from us end in @tervelio.com. | |
| Checkout | Payment stays on tervelio.com or Shopify's secure checkout. We do not send person-to-person payment links by chat or direct message. |
Check the address bar before paying. If the domain is not exactly tervelio.com, it is not our store.
2 · How to spot a fake
- Read the domain letter by letter. One-character swaps and extra words such as “shop”, “sale” or a country suffix are common.
- Be suspicious of impossible prices. A 70–90% flash-sale claim is designed to rush you past the address bar.
- Look beyond copied product photos. Fake stores often lack clear fitment information, working policies and a reachable @tervelio.com inbox.
- Do not trust an ad link by itself. Type tervelio.com into the browser and find the product again from our own site.
3 · What we will never do
Any one of these is enough to stop and verify the message:
- Ask for payment by Western Union, MoneyGram, gift card or cryptocurrency.
- Email new bank details or “corrected” payment instructions after checkout.
- Ask for your full card number, password or verification code by email, chat or phone.
- Pressure you to make a person-to-person payment in the next few minutes.
4 · If you already paid a fake site
Act quickly. The earlier a payment provider hears about the fraud, the better the chance of recovery.
| Step | What to do |
|---|---|
| 1 · Contact the bank | Call the card issuer or PayPal and open a dispute for a fraudulent merchant. |
| 2 · Keep evidence | Save screenshots, the order confirmation, the site URL and every message. |
| 3 · Report the fraud | Use the consumer-protection or cybercrime reporting service in your country. |
| 4 · Tell us | Send us the URL and screenshots. We cannot refund money a fake merchant took, but the evidence helps with takedowns. |
The recovery route is your payment provider. A fake-site order never reaches our Shopify account, so it cannot be handled through our returns system.
5 · Report or verify a site
Email service@tervelio.com with “Fake site report” in the subject. Include the URL, screenshots and the ad link if there was one.
You do not need to have lost money to report a suspicious store. If you are unsure, send the link before paying and we will confirm whether it belongs to us.
