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An order or delivery
Include your order number and what you would like us to check.
Contact TERVELIO
A little help for the miles ahead.
Choosing an accessory, checking an order or sorting out a problem? Tell us what you need help with. We will use the details you share to find the right next step.
Product questions, order help and partnerships — all welcome here.
Reviewed by a real person
Real support, with your photos and vehicle details in front of us.
Pick a route
What can we help with?
Track an order
A product for your car
Send the product link, model and model year. A photo of the area it will use can help with a more specific question.
A return or product issue
Tell us what happened and include your order number. Add photos if they show the issue.
A business or creator partnership
Tell us about the customers or audience you serve and the products you have in mind.
Message us
Tell us what is happening.
Worth including
A few clear details help us start with your question, rather than ask you to repeat it.
- Order number, for an existing order
- Product link, model and model year for product questions
- Photos or a short video, if they help explain your question
- What happened, and the outcome you are looking for
The details
Keep the conversation in one place.
Email us at tervelio.official@gmail.com. If you already have a conversation with us, reply in that thread so the product details, photos and order history stay together.
Support emailtervelio.official@gmail.com
Support hoursMonday–Friday, 9am–6pm Pacific Time
Sending a return?Please wait for the return instructions and address for your order before posting a parcel.
Free fitment check
Let us look at the detail together.
Model names can stay the same while the cabin or body changes. If you are unsure which version to choose, send the product link and your vehicle details before ordering.
01
Start with your vehicle
Tell us the model, model year and generation, if you know it. Mention anything that changes the area the accessory will use.
02
Show the relevant area
For console storage, show the console. For a roof shade, show the roof layout. For exterior camera trim, show the camera housing. A clear photo helps us see what you are asking about.
03
Add the product you like
Include the product link and variant, plus your question. We can review that combination with you.
Good
Close and in daylight. The housing fills the frame and the opening is easy to inspect.
Attach
Attach the useful context. A few clear photos plus model and year usually let us answer in one reply.
Reviewed
We review before replying. Your photos and vehicle details are checked together, not answered from a generic script.
Ask for a free fitment check at tervelio.official@gmail.com.
Before you write
A few useful details.
What should I send about an order?
Start with the order number and your question. Add photos or a screenshot if they show the issue.
Do I need to send my VIN?
You can start with the model, model year, product link and a photo of the relevant area. If further vehicle information is needed, we will explain what would help.
Can I call or use WhatsApp?
Email keeps your question and the useful details together. Send it to tervelio.official@gmail.com.
Where should I send a return?
Use the address in the return instructions for your order. Contact us first so we can review the request. Returns and refunds
I am asking about wholesale. What should I include?
Send your business, market, product links and approximate quantities. Vehicle generations are useful too. Wholesale enquiries
Still stuck?
You do not have to figure every detail out on your own.
Send the question you have now. A product link, an order number or a clear photo is a good place to begin.
