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service@tervelio.com
Best when you want a written record, need to attach photos, or want an answer you can forward.
<1 day
Typical email reply
Contact
Send one photo. Get a real answer.
Most questions come down to one thing: will this fit my car? Send one clear photo of the camera housing and we will give you a practical answer from a real person.
Replies come from the same team that handles the products.
Reviewed by a real person
Real support, with your photos and vehicle details in front of us.
Message us
Write it here - it reaches the same inbox.
Worth including
These details help us answer in one reply instead of five.
- Order number, if you have already bought
- Model, model year and VIN for fitment questions
- One clear photo of the camera housing
- What you have already tried
The details
When we are around
Messages sent outside support hours are picked up first thing on the next working day.
Support emailservice@tervelio.com
Support hoursMon-Fri, 9am-6pm PT
Typical first replyUnder one working day
Fitment checkFree before ordering
Wholesale enquiriesservice@tervelio.com
Returns addressIssued with your RMA
Free
Fitment check before you buy
30 days
Return window
1
Inbox - not a support queue
Pick a route
One inbox. Real product support.
Use email for order help, returns, trade enquiries or a written fitment check. The same team reads every message.
Write to us
Free fitment check
One photo is usually enough
Send your model, model year and one clear photo of the camera housing. We will confirm before you buy.
Free fitment check
One good photo saves a return.
We would rather look at your car before you order than process a return afterwards. It costs nothing and usually takes only a few minutes.
01
Snap a photo
Close, in daylight, with the camera housing filling the frame.
02
Tell us model and year
Use the build label in the door jamb. VIN helps when the year is borderline.
03
We confirm fit
We compare the housing shape and reply with a practical answer.
Good
Close and in daylight. The housing fills the frame and the opening is easy to inspect.
Attach
Attach the useful context. A few clear photos plus model and year usually let us answer in one reply.
Reviewed
We review before replying. Your photos and vehicle details are checked together, not answered from a generic script.
Send your photo to service@tervelio.com.
Before you write
Quick answers.
How fast do you reply?
Within one working day, usually much sooner.
Can you check fitment before I buy?
Yes. Send your model, model year and one clear photo of the camera housing. The fitment check is free.
I wrote and have not heard back.
Check your spam folder first. If it has been over two working days, resend with second attempt in the subject line.
Do you take phone calls?
Not at the moment. Email gives us a written record and keeps photos with the question, which matters for fitment support.
I want to sell TERVELIO products.
Email us for wholesale pricing or partnership enquiries. Include your market, expected quantity and sales channel.
Still stuck?
One email usually does it.
Tell us what is happening and what you have already tried. We will come back with an actual answer.
