Returns & refunds

1 · Cancel before dispatch

Any order that hasn't shipped can be cancelled free of charge, no reason needed. Email us or use live chat — the sooner the better, since we pack quickly.

If it's already left the warehouse we'll try to intercept it, but we can't promise the carrier will catch it. If they don't, it becomes a standard return once it reaches you.

2 · The 30-day window

You have 30 days from the date you receive your item to start a return. The request has to reach us inside that window — the part itself doesn't need to be back with us by day 30.

After 30 days a return is at our discretion. Manufacturing defects are a different matter and aren't bound by this window; see who pays.

3 · Condition we can accept

• Unused, with the adhesive liner still attached. Once the liner comes off the part can't be resold.
• In its original packaging, with any inserts and documentation.
• Proof of purchase — an order number is enough.

Dry-fitting is fine. Holding the cover against the housing with the liner on is exactly what we recommend, and it doesn't affect your right to return.

4 · Who pays

Faulty, damaged, or wrong item — we pay

If the part arrived defective, was damaged in transit, or simply isn't what you ordered, send us a photo. Full refund or replacement, return shipping included, and no restocking fee.

Changed your mind — you pay

For returns down to preference — wrong finish for your paint, decided against it, ordered the wrong part — a 15% restocking fee applies and return shipping is at your cost.

Cancel before dispatch and neither applies — that's why we say to tell us early.

5 · Installed parts

Which is exactly why we'd rather check your model, model year and housing from a photo before you order. It takes us two minutes and it costs you nothing. Send a fitment check →

A manufacturing defect discovered during installation is a different situation and is covered regardless — stop, photograph it, and contact us.

6 · How to start a return

• Email us with your order number and the reason. Photos if it's a fault.
• Wait for instructions. We'll send the return address and packing guidance once the request is approved. Addresses vary by region — don't assume.
• Ship it back with tracking. Items sent to us without an approved return can't be accepted, and untracked parcels that go missing can't be refunded.

7 · What we can't take back

• Installed or partially installed parts, unless the issue is a manufacturing defect
• Custom or made-to-order products, where marked, unless faulty
• Gift cards
• Items returned without an approved return request

If you're unsure whether something qualifies, ask before you buy. We'd rather answer up front than argue afterwards.

8 · Refunds

Once your return arrives we inspect it and email you either way, usually within two working days of it landing. Approved refunds go back to the original payment method within 1–5 business days. How fast it appears on your statement is down to your bank, not us — cards often take another few days to post.

Original shipping is refunded only where the return is our fault.

9 · Exchanges

The fastest route is to return what you have and place a new order for what you want, rather than waiting for a swap. It gets the right part moving immediately instead of holding both transactions until the return lands.

Swapping finish — matte for gloss or the reverse — follows the same rule as any other change-of-mind return.

10 · What we need from you

To resolve something in one reply instead of five, send:

• Vehicle model, model year and VIN
• Your order number
• A clear description of the problem, plus photos — and a short video if it only shows in motion

Without these we often can't diagnose the issue, which slows things down for both of us. For parts already installed, modified or removed without contacting us first, we may not be able to verify condition and may have to decline the return.