Cart
0
On this page
1 · Processing time
Orders are picked, packed and handed to the carrier within 48 working hours of payment clearing. Weekends and public holidays fall outside that window, so an order placed Friday evening typically leaves on Tuesday.
You'll get two emails: one confirming the order at checkout, and a second with tracking once the label is scanned. If the second one hasn't arrived after three working days, something has gone wrong on our side — tell us and we'll chase it.
Ordering more than five units? Larger orders may be consolidated into a single
shipment, which can add a day. We'll tell you before it happens, not after.
Trade pricing →
2 · Shipping cost
- Free worldwide shipping on orders over $149 USD. Calculated on the order subtotal, before tax.
- Below $149, cost is calculated live at checkout from weight, volumetric size, destination and carrier. You'll see the exact figure before you pay — we don't add anything after the fact.
- A small number of destinations — offshore territories and some islands — cost more to reach than the checkout can predict. If yours is one, we'll email you with the difference and the option to cancel for a full refund. We won't ship and invoice you afterwards.
3 · Delivery estimates
Transit time starts when the carrier scans the parcel, not when you place the order. Add the processing window above to get a realistic door-to-door figure.
| Destination | Express | Standard |
|---|---|---|
| United States | 3–6 working days | 7–12 working days |
| Canada | 4–8 working days | 9–16 working days |
| United Kingdom & EU | 4–8 working days | 10–18 working days |
| Australia & New Zealand | 5–9 working days | 12–20 working days |
| Rest of world | 6–12 working days | 14–25 working days |
These are estimates, not guarantees. International delivery depends on the carrier and on customs in the destination country, and neither is under our control. What we do control is telling you the moment we know something has stalled.
4 · Carriers
Express
DHL, UPS, FedEx and TNT. Faster, fully tracked door to door, and the sensible choice if you need the part by a specific date.
Standard
Postal services including EMS and registered mail. Cheaper, slower, and tracking updates less often — normal for postal networks, not a sign anything is wrong.
We select the most suitable route for your destination unless you leave a note on the order asking for a specific carrier. If you have a preference, say so at checkout rather than after.
5 · Tracking
A tracking number is emailed as soon as the label is scanned, and it appears in your account under order history. New numbers can take 24–48 hours to start showing movement while the parcel works through the first sorting facility — that gap is normal.
Track any order without logging in.
Order tracking →
6 · Customs, duties and taxes
On international orders, import duties and taxes are the buyer's responsibility. They're set by your country's customs authority, not by us, and they are not included in the price you paid at checkout.
We declare the actual value of the goods on every shipment. We're occasionally asked to under-declare so a parcel slips under a duty threshold — we don't do it. It's customs fraud, and when it's caught the parcel is seized and the buyer is the one who deals with it.
Tax IDs
Some countries won't release a parcel without a personal tax ID. If yours is on this list, add it at checkout — a missing ID is one of the most common reasons a parcel sits in customs.
| Country | Required identifier |
|---|---|
| Brazil | CPF (individuals) or CNPJ (companies) |
| Italy | Codice Fiscale, or PEC for businesses |
| South Korea | Personal Customs Clearance Code (PCCC) |
| Turkey | T.C. Kimlik No |
7 · Remote areas
Carriers apply a remote-area surcharge to addresses outside their standard network — typically around $38, though it varies by carrier and destination. Checkout can't always detect these in advance.
If your address falls into one, we'll contact you with the exact amount before shipping. You can pay the difference, switch to a different address, or cancel for a full refund. You'll never be charged a surcharge without being asked first.
You can check your own address against DHL's remote-area list at dct.dhl.com.
8 · Address accuracy
- Include a phone number. Carriers use it to arrange final delivery. A missing number is the single most common cause of a parcel sitting at a depot.
- Check the address before you pay. We can amend it while the order is unshipped. Once it's with the carrier, a redirect costs money and often fails.
- Apartment, unit and building numbers matter more than people expect on international routes, where the final leg is handled by a local courier who has never seen your street.
9 · Lost, damaged or refused
Damaged in transit
Photograph the packaging and the part before you do anything else, then send them to us. We'll replace it or refund you and open the carrier claim ourselves — that's our job, not yours.
Marked delivered but missing
Check with neighbours and any building reception first, since carriers frequently leave parcels with them without noting it. If it's genuinely gone, tell us within seven days of the delivery scan and we'll open a trace.
Refused or unclaimed
A parcel refused at customs, or unclaimed and returned to us, can be refunded minus the outbound and return shipping we actually paid. Refusing delivery to avoid duty falls into this category — the duty doesn't disappear, it just becomes a return cost.
10 · Where we ship
Most destinations worldwide. Some carriers can't reach some countries, so occasionally only one service is available for your address — the checkout will show what's possible.
If your country isn't offered at checkout, email us before assuming it can't be done. There's often a route; it just isn't automated.
